Privacy Policy

1. Introduction

WePlay Studios ("we," "us," or "our"), located at 235 W Florence Ave, Inglewood, CA 90301, operates the WePlay Studios booking platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and booking services. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, make a booking, or contact us, we may collect:

• Full name and contact information (email address, phone number)
• Company or organization name
• Billing address and payment information
• Booking details including dates, times, and production requirements
• Account credentials (email and encrypted password)
• Communications you send to us

2.2 Automatically Collected Information

When you access our Service, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation paths
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your studio bookings
• Process payments and send transaction confirmations
• Communicate with you about bookings, updates, and support
• Improve and personalize your experience on our platform
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud or unauthorized access
• Send promotional communications (with your consent)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our Service is used.

• Essential cookies: Required for authentication and core functionality.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Help us understand how visitors interact with our Service.

You can manage cookie preferences through your browser settings or by using the cookie consent controls on our website.

5. Third-Party Services

We share your information with the following third-party service providers who assist in operating our platform:

• Supabase: Provides authentication, database hosting, and backend infrastructure. Your account data and booking records are stored securely on Supabase servers.
• Stripe: Processes payments securely. Your payment card details are handled directly by Stripe and are never stored on our servers. Stripe's privacy policy governs their use of your payment data.
• Resend: Handles transactional email delivery including booking confirmations, receipts, and account notifications.

These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Booking records and transaction data are retained for a minimum of seven (7) years to comply with tax and financial reporting obligations. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

7.1 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal data)
• Non-discrimination for exercising your privacy rights

7.2 European Residents (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete personal data
• Request erasure of your personal data
• Restrict or object to certain processing of your data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at bookings@weplaystudios.com. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: